Returns & Exchanges
At Prepaid SIMs, we want to ensure you are fully connected. If your SIM card is defective or hasn't been activated, you can return it within 30 days of purchase for a full refund or exchange.
Verify Eligibility
Ensure the SIM card has not been activated and the original packaging is intact, as activated cellular plans are non-refundable.
Request an RMA
Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the return shipping address.
Package Your Item
Securely pack the SIM card and include a note with your RMA number to ensure your return is processed quickly upon arrival.
Receive Your Refund
Once our technicians verify the SIM status, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing