Frequently Asked Questions
Everything you need to know about your international and local connectivity.
How do I activate my prepaid SIM card?
Most SIM cards activate automatically once inserted into your device at your destination. For cards requiring manual registration, detailed step-by-step instructions are included in your physical or digital starter pack.
Will these SIM cards work with my current smartphone?
Our SIM cards work with any GSM-compatible device that is network unlocked. Please ensure your phone is not restricted to a specific carrier before purchasing.
What is your shipping policy for physical cards?
We offer standard and express shipping worldwide. Orders placed before 2:00 PM are typically dispatched the same business day, with delivery times ranging from 1 to 5 business days depending on your location.
Can I top up my balance if I run out of data?
Yes, most of our prepaid plans allow for online top-ups via our website or the carrier's official portal. Simply enter your SIM card number and select the desired data or credit package.
What is your return policy if the SIM doesn't work?
We offer a 100% money-back guarantee for any defective SIM cards. If you experience technical issues that our support team cannot resolve, we will issue a full refund within 30 days of purchase.
Do you offer eSIM options?
Yes, we provide a wide range of digital eSIMs delivered via email. These can be scanned and activated instantly, eliminating the need for physical shipping.